Archives: Help Articles
How to Re-Activate Suspended Accounts
Accounts become suspended when we are not able to collect payment for the subscription. You will be notified via email if we are unable to collect payment, and we allow three days to update the payment method before the system reattempts to process your renewal. If at that time the payment does not complete successfully, … Continue reading “How to Re-Activate Suspended Accounts”
How do HTML Size, Image Size, and Pixel Height Impact Previews
Sometimes issues with previews can be explained by the HTML size, image size, or the pixel height for a project. These impact the time it takes for your email to load, and in return Email on Acid is unable to get a true snapshot of your email. You may see distorted images, partial preview returns, … Continue reading “How do HTML Size, Image Size, and Pixel Height Impact Previews”
How to Upload a URL Spreadsheet for Campaign Precheck URL Validation
In Campaign Precheck we provide a tool to check that links in your HTML properly validate. It can read links in your HTML, or links that have been uploaded from a spreadsheet. To check links using a URL spreadsheet: Ensure your Excel sheet is properly formatted: Place “URL” in the header of the column that … Continue reading “How to Upload a URL Spreadsheet for Campaign Precheck URL Validation”
How to Reset your Password
If you cannot access your account due to a forgotten password, it is easy to reset following these steps: Go to emailonacid.com, and click on Login. Click on Forgot Password. Enter your email address associated with your Email on Acid account, and click Submit. You will receive an email with a link, click Reset Password … Continue reading “How to Reset your Password”
Add User Email Address Already Has an Account
If you are trying to add a user and you see the error message This email address already has an account this means that for one of two reasons, the email address you are trying to add already has an account in the Email on Acid system. Each email can only be used for one … Continue reading “Add User Email Address Already Has an Account”
Campaign Precheck Email Previews
Email Previews give you the ability to see how your email will look to your subscribers on various email clients and devices. To see the previews: Enter the Subject Line & choose your Email Client preference If you want to adjust the clients you are seeing before running the test, click Edit Profile You can … Continue reading “Campaign Precheck Email Previews”
How to Edit User, Reset User Password, or Deactivate User
Managing users is easy through your Email on Acid account. You can reset a user password, edit their profile, or deactivate a user all in one place! Click on your username, and click People Locate the user you want to edit, and click any where by their name Click Edit User If you are editing a user, … Continue reading “How to Edit User, Reset User Password, or Deactivate User”
How to Locate or Resend a User Invite
If you setup a new user and they did not receive, or cannot relocate, the invitation you can access this through your account. Click on People from your user menu dropdown. Click on the user that needs the new invite for setup Click on Copy Invitation Link You can now provide this link to the user, and they can … Continue reading “How to Locate or Resend a User Invite”
Commenting and Collaboration
Campaign Precheck includes a great feature for collaborating on email testing projects. Once previews are generated, a share link can be created to allow for collaboration and commenting from all types of collaborators, including those without Email on Acid accounts. When comments are left, the account owner who created the share link will receive a … Continue reading “Commenting and Collaboration”
How to Use and Manage Folders
Folders are a great way to organize content, and depending on your account type, organize who can see which content. Each account type has a different level of folder access, see our pricing to see what level of your account type offers. If your account does not have the tool you need to work with … Continue reading “How to Use and Manage Folders”
Why don’t you offer previews on Chrome and Firefox for Mac?
Although we previously offered email previews on the webmail clients AOL, Gmail, Outlook, and Yahoo on Firefox and Chrome for Mac OSX 10.10, there was no significant difference between these and the same clients and browsers on Windows 7. By retiring these unnecessary previews, we’re able to devote more resources to adding new previews and … Continue reading “Why don’t you offer previews on Chrome and Firefox for Mac?”
Campaign Precheck Blocklisted Domains
Having blocklisted domains in the content of your email can hinder its ability to reach your subscriber’s inbox. Precheck will test each URL in your email across four popular vendors ensuring that your links are clean. If your email passes the domain check you will see a green checkmark that says “Congrats, none of your … Continue reading “Campaign Precheck Blocklisted Domains”
Campaign Precheck Spam Check
It is important to spam check every email due to ever-changing algorithms that may inadvertently cause your messages to hit the spam folder instead of the inbox. Our test looks at the content of your email that may cause spam delivery such as: Blacklisted URLs in the email or its content. Misleading subject lines. Very … Continue reading “Campaign Precheck Spam Check”
Campaign Precheck: Introduction to Creating a Workflow
We recommend running the full Campaign Precheck on each campaign, but you may prefer to create a customer workflow. For example, you want a quick workflow to run only previews. To create a custom workflow: Click on Campaign Precheck. Click Create a new workflow. Name the workflow, click the toggles to turn the options on … Continue reading “Campaign Precheck: Introduction to Creating a Workflow”
Campaign Precheck Spell Check
The next step of Campaign Precheck will review spelling and allow you to correct mistakes in your email title, inbox display, preheader text, alt text, and body copy. Spell Check also identifies words that may be offensive. We currently offer Spell Check in North American English, but you may click on Other Language to leave … Continue reading “Campaign Precheck Spell Check”
How to use the Projects Page
Every project you create is available on our Projects page, which is accessible via the navigation bar. Each project will be listed by Last Edited, and you can see a thumbnail of the project, the name, and project type. The Projects page automatically shows all projects, but you can use the dropdown to sort by … Continue reading “How to use the Projects Page”
Campaign Precheck Summary Page
When you complete the Campaign Precheck you will end on the Summary page which will allow you to view changes to HTML, change the campaign name, and access your new assets. At the top of the page, you will see your campaign name. You can click anywhere on the project name to edit. To see … Continue reading “Campaign Precheck Summary Page”
Campaign Precheck Link Check
The Campaign Precheck link check process will review your HTML for links to make sure: Make sure URLs load properly Allow for the preview of all URLs Ensure redirects are working and loading quickly Confirm links work on popular devices Check parameters (UTMS) in URLs or set new UTMs start the process by uploading a … Continue reading “Campaign Precheck Link Check”
Campaign Precheck Inbox Display
The Inbox Display step of Campaign Precheck lets you preview how your Preheader Text appears in various client inboxes. You fill in the sender name and subject line, and the preheader text will automatically pull from your HTML file. You can also enter and edit this manually if desired. Some important things to remember when … Continue reading “Campaign Precheck Inbox Display”
Campaign Precheck Image Optimization
Jump to: Set Default Attributes for Images Optimize your GIF Optimize Your Image Size Image Optimization ensures your email images are the intended style and size, are the proper file size for a quick loading times, and will also help you set the first frame image for any GIFs. Set Default Attributes for Images This … Continue reading “Campaign Precheck Image Optimization”
