Archives: Help Articles
Learn how to take advantage of Email on Acid’s powerful email editor. In this video we’ll show you how to access important features in the tool, where to find test results, and how to see projects in progress. Still need help with using the email editor? View Additional Documentation
Learn how to create an email test using your email service provider (ESP). This video will show you how to start an auto-process email test, which you can use if the email HTML is not available or if you want to test directly from your ESP. We’ll also show you how to find your test … Continue reading “How to Create an Auto-Process Email Test”
Learn how to create a manual email test using your HTML. This video will show you how to start and process a manual test in Email on Acid, and how to find the results from your test. Still need help with your manual email test? View Additional Documentation
Learn how to log in and navigate the Email on Acid platform. This video will show you how to create a new email test, manage your subscription plan and make changes to your account.
The Email on Acid Day Pass includes access for one user/login. However, if you purchase a monthly or annual subscription, you can add multiple users to your plan for an additional cost.
The Email on Acid Day Pass includes unlimited Email Testing during the 24-hour window your Day Pass is valid. This means you can preview your email on more than 70 different email clients and devices. The Day Pass also includes access to our Email Editor, which allows you to edit your email code, test changes … Continue reading “What does an Email on Acid Day Pass include?”
You may purchase as many Day Passes as you like; however, you can only purchase one Day Pass at a time. Unlike Email on Acid’s pay-as-you-go credits, the Day Pass usage window begins at the time you purchase the pass. The Day Pass lasts 24 hours. When your Day Pass 24 hours is up, you … Continue reading “Am I limited to the number of Day Passes I can purchase?”
The Day Pass idea came from you, our customers! After hearing feedback from Email on Acid customers, we found that many of our users only need to test email templates occasionally. Some of our customers who work as freelancers also told us that they build the cost of email testing into each individual freelance project. … Continue reading “Where did the idea for the Day Pass come from?”
Under the General Data Protection Regulation (GDPR), we recognize that some customers may need to access our Data Processing Agreement. This document specifies the steps we’ve taken to ensure we are processing customers’ personal data according to GDPR standards. It also details how Email on Acid will use your personal data. To request our Data … Continue reading “Where can I access your Data Processing Agreement?”
Under the General Data Protection Regulation (GDPR), users have the right to request access to personally identifiable data (such as name and email address). If you request this data, Email on Acid will provide you with a copy of the data in either a .csv or .xls file. After reviewing data, users also have the … Continue reading “How can I access personal data stored with Email on Acid?”
Under the General Data Protection Regulation (GDPR), users have the right to request that we permanently delete or change any personal data that we may have stored about you, including email tracking history, call records, form submissions and chat records. If you would like us to delete or change your personal data in our system, … Continue reading “Can I ask Email on Acid to delete or change my personal data?”
The General Data Protection Regulation (GDPR) is a European Union (EU) law that governs the privacy and security of personal data. The regulation gives users more control over how their data is used and imposes heavy fines for companies who fail to comply or suffer data breaches. The new regulations take effect May 25, 2018. … Continue reading “What changes has Email on Acid made in response to the General Data Protection Regulation (GDPR)?”