Archives: Help Articles

Why don’t you offer previews on Chrome and Firefox for Mac?

Although we previously offered email previews on the webmail clients AOL, Gmail, Outlook, and Yahoo on Firefox and Chrome for Mac OSX 10.10, there was no significant difference between these and the same clients and browsers on Windows 7. By retiring these unnecessary previews, we’re able to devote more resources to adding new previews and … Continue reading “Why don’t you offer previews on Chrome and Firefox for Mac?”

Campaign Precheck Blocklisted Domains

Having blocklisted domains in the content of your email can hinder its ability to reach your subscriber’s inbox. Precheck will test each URL in your email across four popular vendors ensuring that your links are clean. If your email passes the domain check you will see a green checkmark that says “Congrats, none of your … Continue reading “Campaign Precheck Blocklisted Domains”

Campaign Precheck Spam Check

It is important to spam check every email due to ever-changing algorithms that may inadvertently cause your messages to hit the spam folder instead of the inbox. Our test looks at the content of your email that may cause spam delivery such as: Blacklisted URLs in the email or its content. Misleading subject lines. Very … Continue reading “Campaign Precheck Spam Check”

Campaign Precheck: Introduction to Creating a Workflow

We recommend running the full Campaign Precheck on each campaign, but you may prefer to create a customer workflow. For example, you want a quick workflow to run only previews. To create a custom workflow: Click on Start Testing. Click Create a new workflow. Name the workflow, click the toggles to turn the options on … Continue reading “Campaign Precheck: Introduction to Creating a Workflow”

Campaign Precheck Spell Check

The next step of Campaign Precheck will review spelling and allow you to correct mistakes in your email title, inbox display, preheader text, alt text, and body copy. Spell Check also identifies words that may be offensive. We currently offer Spell Check in North American English, but you may click on Other Language to leave … Continue reading “Campaign Precheck Spell Check”

How to use the Projects Page

Every project you create is available on our Projects page, which is accessible via the navigation bar. Each project will be listed by Last Edited, and you can see a thumbnail of the project, the name, and project type. The Projects page automatically shows all projects, but you can use the dropdown to sort by … Continue reading “How to use the Projects Page”

Campaign Precheck Summary Page

When you complete the Campaign Precheck you will end on the Summary page which will allow you to view changes to HTML, change the campaign name, and access your new assets. At the top of the page, you will see your campaign name. You can click anywhere on the project name to edit. To see … Continue reading “Campaign Precheck Summary Page”

Campaign Precheck Link Check

The Campaign Precheck link check process will review your HTML for links to make sure: Make sure URLs load properly Allow for the preview of all URLs Ensure redirects are working and loading quickly Confirm links work on popular devices Check parameters (UTMS) in URLs or set new UTMs start the process by uploading a … Continue reading “Campaign Precheck Link Check”

Campaign Precheck Inbox Display

The Inbox Display step of Campaign Precheck lets you preview how your Preheader Text appears in various client inboxes. You fill in the sender name and subject line, and the preheader text will automatically pull from your HTML file. You can also enter and edit this manually if desired. Some important things to remember when … Continue reading “Campaign Precheck Inbox Display”

Campaign Precheck Image Optimization

Jump to: Set Default Attributes for Images Optimize your GIF Optimize Your Image Size Image Optimization ensures your email images are the intended style and size, are the proper file size for a quick loading times, and will also help you set the first frame image for any GIFs. Set Default Attributes for Images This … Continue reading “Campaign Precheck Image Optimization”

Campaign Precheck Accessibility Check

Millions of people worldwide suffer from some level of visual impairment; Email on Acid’s accessibility tools allow you to craft emails to reach a broader audience. Let’s walk through the accessibility features built into Campaign Precheck. Getting Started with Accessibility Setting up Code for Screen Readers Setting Presentation Roles for Screen Readers Removing Title Attributes … Continue reading “Campaign Precheck Accessibility Check”

Starting a Campaign Precheck Project

Campaign Precheck is Email on Acid’s preferred tool to help perfect your email campaigns, and it’s considered a best practice to run every time! To start a Campaign Precheck project Click on START TESTING on the dashboard or from the left-hand navigation page. The next step is to load your email to test. We have … Continue reading “Starting a Campaign Precheck Project”

Is Campaign Precheck Included in My Email on Acid Subscription?

Campaign Precheck is included in all current Email on Acid monthly and annual subscription packages, including our current Basic, All Access, Professional and Enterprise plans. It is important to note that if you do not have a current Email on Acid subscription package, you will not have access to Campaign Precheck. But don’t fret! You … Continue reading “Is Campaign Precheck Included in My Email on Acid Subscription?”

What Is Included in Campaign Precheck?

Campaign Precheck is Email on Acid’s preferred tool to help perfect your email campaigns and is considered a best practice to run every time! Premium, Professional and Enterprise subscriptions can access the full Campaign Precheck process; Inbox Display, Accessibility, Links, Images, and Spelling support features. They also will have Domain blocklist testing and Spam testing. Basic … Continue reading “What Is Included in Campaign Precheck?”

How To Build a Custom Email Client Testing Profile

By default, your Email on Acid account is set up to display previews of all client profiles for mobile, desktop and webmail. If there are client previews you do not commonly use, you may create a custom email client testing profile to make your review process more efficient. To create a new custom email client … Continue reading “How To Build a Custom Email Client Testing Profile”

How to Use the Email Editor

The Email Editor can help streamline your workflow by showing you real-time changes to your campaign. To create a new Email Editor Projects: Click on Email Editor on the navigation pane. Enter the Project Name and Subject Line, and if you are using Team Management select a folder to save to. Chose how you would … Continue reading “How to Use the Email Editor”

How to Create an Auto-Process Email Test

Learn how to create an email test using your email service provider (ESP). This video will show you how to start an auto-process email test, which you can use if the email HTML is not available or if you want to test directly from your ESP. We’ll also show you how to find your test … Continue reading “How to Create an Auto-Process Email Test”

Where can I access your Data Processing Agreement?

Under the General Data Protection Regulation (GDPR), we recognize that some customers may need to access our Data Processing Agreement. This document specifies the steps we’ve taken to ensure we are processing customers’ personal data according to GDPR standards. It also details how Email on Acid will use your personal data. To request our Data … Continue reading “Where can I access your Data Processing Agreement?”

How can I access personal data stored with Email on Acid?

Under the General Data Protection Regulation (GDPR), users have the right to request access to personally identifiable data (such as name and email address). If you request this data, Email on Acid will provide you with a copy of the data in either a .csv or .xls file. After reviewing data, users also have the … Continue reading “How can I access personal data stored with Email on Acid?”

Can I ask Email on Acid to delete or change my personal data?

Under the General Data Protection Regulation (GDPR), users have the right to request that we permanently delete or change any personal data that we may have stored about you, including email tracking history, call records, form submissions and chat records. If you would like us to delete or change your personal data in our system, … Continue reading “Can I ask Email on Acid to delete or change my personal data?”