We are actively seeking a Software Quality Assurance Manager to lead our team of QA specialists. In this role, you will be responsible for developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or Scaled Agile development processes. This role will also manage our software release process and implement best practices to ensure we are delivering error-free software to our customers.

This candidate will have a crucial role in leading our quality assurance teams to deliver high-quality solutions for internal employees and external customers. This position is responsible for all aspects of quality control throughout the software development cycle. This involves evaluating, testing, validating software, and continual development and implementation of rigorous testing methods and procedures to evaluate the quality of the developing software projects.

A successful candidate follows industry best practices to build and automate QA processes. Provides oversight and technical guidance to the QA team in the analysis, design, testing, and deployment of all applications. They will work closely with the entire software development team to ensure full knowledge of the proposed software design and that testing covers all aspects of intended functionality.

We are actively seeking a Product Manager to join our team at Email on Acid. The Product Manager is the advocate and proxy representative of our customers and will help manage multiple products within our EOA suite of products.

As a member of the Product Management team, the Product Manager will work with a dynamic and fast-paced environment and work with cross-functional agile teams to ensure the creation, planning, conducting market research, and roll-out of SaaS products that deliver EOA's vision and strategy.

We are actively seeking a Software Engineering Manager to lead our software engineers. In this role, you will be responsible for upholding Agile development methodologies and collaborating with cross-functional teams including Product Management, UX Designers, Site Reliability, and other organizational groups to design and develop our suite of products.

This candidate has a passion for engineering at every level: high-level strategic planning, supporting project pitches, guiding a team of engineers, and doing hands-on project work. They not only own their work, they own the development team’s work, and take pride in releasing a great product.

A successful candidate will have a programming background, specifically dynamic web-based technologies like Node.js, Angular, PHP, MongoDB, and MySQL, experience leading an engineering team, performing code/security reviews, and creating detailed design documents.

We’re looking for a talented Cloud Engineer who has the experience necessary to help build out our existing infrastructure and troubleshoots problems as they arise. The ideal candidate for this position can prioritize mission-critical tasks and coordinate the construction and expansion of our systems so updates and other maintenance tasks don't get in the way of daily operations. We're interested in automating as many of our processes as possible to reduce the potential for human errors. This individual will be extremely strong within AWS, VMware, ECS Containers, Infrastructure as Code, Windows, and Linux.

The Mid-Market Sales Executive is a junior-level role that is responsible for increasing revenue, exclusively closing new business deals in an assigned territory. You will receive inbound leads, but you will also be responsible for finding new business opportunities through persistent and consistent outbound prospecting activities. Our target customers are primarily multi-seat prospects, such as digital agencies and large brands in the upper mid-market/lower enterprise range. Successful candidates love to hunt and can balance the demands of hunting while managing a sales cycle between 60-120+ days. Email on Acid is a growing company and we are looking for someone who has the drive to make an impact for both our customers and our organization. If you have a proven track record of sales success and are passionate about hunting new business, we’d love to speak with you.

We are actively seeking a proven Customer Support Manager with 5+ years of experience, with a minimum of two years in management to lead our team of Customer Support Associates. Focusing on ensuring customers are receiving excellent service and issue resolution, the ideal candidate will be analytical, strategic, and a team player. The Customer Support Manager must be comfortable managing, coaching, and leading direct reports while also collaborating with other teams throughout the organization to achieve goals. S/he should strive for providing the highest standards of support for our customers. S/he should be detail-oriented and always looking for the best solutions.

We are actively seeking a proven Technology Executive with 10+ years of experience leading, managing, and coaching IT and Engineering Teams. Focused on leading our information technology and engineering teams, the ideal candidate will be strategic, analytical, and a team player. The ideal candidate will be comfortable managing, coaching, and leading direct reports. They will work with the Executive Team to help achieve team and organizational goals while having a strong technical background in IT and Engineering.

We are actively seeking a proven Digital Marketing Manager with 4+ years of experience to build, maintain, and optimize our digital marketing channels such as SEO, Social and PPC. Focusing on customer acquisition and retention, the ideal candidate will be creative, strategic and a team player. The Digital Marketing Manager must be comfortable managing, coaching and leading direct reports while also collaborating with other teams throughout the organization to achieve goals. S/he should be able to maintain tight project deadlines, analyze data to drive decisions, and optimize content based on identified company goals and associated milestones.

We are actively seeking a proven Product Marketing Manager with 5-7 years of experience to own our go-to-market strategies for product launches. The ideal candidate will bring a strong mix of business and technical skill to understand our market, craft compelling messaging, marketing content, and ensure that the sales team is fully equipped to win. Focusing on customer product adoption and retention, this individual will grasp and present our product’s value proposition in a way that resonates and clearly articulates how we solve our buyers’ problems. The Product Marketing Manager must be comfortable collaborating across other teams throughout the organization to achieve collaborative goals. S/he should be able to maintain tight project deadlines, analyze data to drive decisions, and optimize content based on identified company goals and associated milestones.

The Customer Support Associate at Email on Acid will be responsible for engaging with our most important audience – our customers! This will happen through a variety of tools: Intercom, Zendesk, phone, and of course email. You’ll manage customers issues, concerns, and act as a mouthpiece of the customer to the company. You’ll help our customers with issues from billing through complex troubleshooting.

We are actively seeking a Tier 1 Tech/Desktop Support Agent to join our team of email experts. This individual will support the ongoing daily maintenance of our primary software platform.

Reporting to the IT Manager, this role will focus primarily on maintaining our testing service on customers’ behalf from behind the scenes, and this role will serve to resolve minor support issues and engage customers to adopt the Email on Acid platform. Additionally, where required, administer and resolve issues with associated end-user workstation network software products.

We are actively seeking a Full-Time Tier 1 Tech Support Agent to join our team of email experts. This individual will support the ongoing daily maintenance of our primary software platform. Reporting to the IT Manager, this role will focus primarily on maintaining our testing service on customers’ behalf from behind the scenes; however, secondarily this role will serve to resolve minor support issues and engage customers to adopt the Email on Acid platform.