The Customer Support Associate at Email on Acid will be responsible for engaging with our most important audience – our customers! This will happen through a variety of tools: Intercom, Zendesk, phone, and of course email. You’ll manage customers issues, concerns, and act as a mouthpiece of the customer to the company. You’ll help our customers with issues from billing through complex troubleshooting.

This position will work closely with product team and Product UX Designer to solve for business and user needs. They will drive product redesign that aligns with existing brand standards and clearly present design processes, concepts, and final solutions. This person should be able to take ideas from concepts all the way to high-fidelity designs and will partner with development teams to push the boundaries of innovative design while being technically feasibility.

We are actively seeking a Controller to join our team ensure the accuracy, compliance, timely execution, and maintenance of the financial records of the company. The role will help guide business and financial decisions by establishing, monitoring, and enforcing and/or recommending implementation of policies and procedures.Key responsibilities of the role include overseeing the accounting operations of the company, to include execution of the accounting close schedule, maintenance of an adequate system of accounting records, ensuring the accuracy of the company's reported financial results, and working to ensure that reported results comply with generally accepted accounting principles. They will monitor financial conditions by conducting internal audits and providing information to external auditors. The position will also be responsible for tax filings, payroll processing, insurance renewals, and corporate related business filings. The position will work closely with and direct aspects of the Staff Accountants responsibilities and will report to the CEO.

We are actively seeking a Software Development Manager to lead our software engineers, architects and QA engineers. In this role, you will be responsible for upholding Agile development methodologies and collaborating with cross-functional teams including Product Management, UX Designers, Site Reliability and other organizational groups to design and develop our suite of products.This candidate has a passion for development at every level: high-level strategic planning, supporting project pitches, guiding a team of developers and doing hands-on project work. They not only own their work, they own the development team’s work, and take pride in releasing a great product.A successful candidate will have a programing background, specifically dynamic web-based technologies like Node.js, PHP and MySQL, experience leading a development team, performing code/security reviews and creating detailed design documents.

We are actively seeking a Senior Software Engineer (Node.js) to join our amazing team of experienced software engineers.You will be tasked with building, developing and supporting our innovative customer-facing web-based solutions, building out new functionality, maintaining and making continuous improvements to the backend server-side infrastructure. This role will be an integral part of our engineering team while working in a fast-paced agile environment.

We are actively seeking a Senior Software Engineer (Node.js) to join our amazing team of experienced software engineers.You will be tasked with building, developing and supporting our innovative customer-facing web-based solutions, building out new functionality, maintaining and making continuous improvements to the backend server-side infrastructure. This role will be an integral part of our engineering team while working in a fast-paced agile environment.

At Email on Acid, we serve the needs of our customers and view that as our most important job. In this role you have an opportunity to be a key member of our Software Engineering team. Design, build and maintain PHP and javascript applications, services and APIs that power Email on Acid customer-facing applications. The PHP Software Engineer is responsible for defining and implementing the software architecture for many of the key components in our high volume email marketing toolkit.