The Content Marketing Manager is an individual contributor, with oversight into all content development. This role is responsible for the successful implementation of all LOB marketing content, messaging, blogs and copy writing as it supports EOA’s mission and business objectives. This role is directly responsible for customer engagement and new customer acquisition through content strategy, messaging and SEO optimization.The Content Marketing Manager will act as subject matter expert in the brand voice and in all copywriting and content marketing efforts. This person will directly lead, manage and create all marketing content. The Content Marketing Manager will drive our content efforts across multiple channels and must be comfortable collaborating across teams to achieve goals. The Content Marketing Manager will create and distribute content across external platforms, maintain tight project deadlines, analyze data to drive decisions, and optimize content based on goals.

We are actively seeking a Full-Time Tier 1 Tech Support Agent to join our team of email experts. This individual will support the ongoing daily maintenance of our primary software platform. Reporting to the IT Manager, this role will focus primarily on maintaining our testing service on customers’ behalf from behind the scenes; however, secondarily this role will serve to resolve minor support issues and engage customers to adopt the Email on Acid platform.

We are actively seeking a Product Manager to join our team of email experts using cutting edge technologies. You will work with a small but rapidly growing team of amazing colleagues. The PM is the advocate and proxy representative of our customers.As a member of the Product Management team, the Product Manager is responsible for understanding business and user needs, managing a backlog, articulating requirements, and working with the agile development to ensure creation of technology products that will help our customers be successful.The Product Manager also plays a key role in collaborating with stakeholders in identifying concepts such as go to market positioning, training, documentation requirements, assisting in user experience and market fit.

The Customer Success Advisor at Email on Acid will be responsible for driving adoption of the platform and building strong relationships with Email on Acid customers. S/he will be the face of Email on Acid to customers, and the voice of our customers internally. You’ll shape the direction of the product, based on feedback you receive and patterns/trends you recognize within our user base. You’ll own the customer relationship, acting as a product expert and trusted advisor to generate value in the software.

The Customer Support Associate at Email on Acid will be responsible for engaging with our most important audience – our customers! This will happen through a variety of tools: Intercom, Zendesk, phone, and of course email. You’ll manage customers issues, concerns, and act as a mouthpiece of the customer to the company. You’ll help our customers with issues from billing through complex troubleshooting.

We are actively seeking a Senior Software Engineer (Node.js) to join our amazing team of experienced software engineers.You will be tasked with building, developing and supporting our innovative customer-facing web-based solutions, building out new functionality, maintaining and making continuous improvements to the backend server-side infrastructure. This role will be an integral part of our engineering team while working in a fast-paced agile environment.

We are actively seeking a Senior Software Engineer (Node.js) to join our amazing team of experienced software engineers.You will be tasked with building, developing and supporting our innovative customer-facing web-based solutions, building out new functionality, maintaining and making continuous improvements to the backend server-side infrastructure. This role will be an integral part of our engineering team while working in a fast-paced agile environment.

At Email on Acid, we serve the needs of our customers and view that as our most important job. In this role you have an opportunity to be a key member of our Software Engineering team. Design, build and maintain PHP and javascript applications, services and APIs that power Email on Acid customer-facing applications. The PHP Software Engineer is responsible for defining and implementing the software architecture for many of the key components in our high volume email marketing toolkit.