Archives: Help Articles

Why is My Preview Different on a Live Device?

Here’s  a question that sometimes arises when previewing an email: Why doesn’t the rendering from Email on Acid match what’s on my live device? This is a great question, and there isn’t always a simple answer. Many variables go into the process of generating the previews. When the renderings don’t match the live device, these … Continue reading “Why is My Preview Different on a Live Device?”

How to Cancel a Subscription

You can cancel your paid subscription at any time: Log in into your account and click your name at the top right. From the dropdown list select Plan Information Under your plan details click Cancel Subscription. Click Cancel My Subscription. Choose a cancellation reason, give us some feedback on your experience, and click Cancel Subscription.Your … Continue reading “How to Cancel a Subscription”

How to Use Code Repair Services

If you need support building a template, or have a code that isn’t quite rendering how you expected, code repair is an affordable option to help create the perfect campaign. Some great things to know about code repair: Return time is 24 business hours If additional information is needed, return time will be 24 hours … Continue reading “How to Use Code Repair Services”

What is the difference between Total and Unique Opens/Clicks?

Within Email on Acid Analytics, total opens and total clicks represent the all-encompassing number of times an email was opened or that a link was clicked. Unique opens and unique clicks represent the number of times an email was opened, or a link was clicked by an individual subscriber using specific identifiers. For Example: If … Continue reading “What is the difference between Total and Unique Opens/Clicks?”

How to Run a Spam Test Via Seed List

If you are sending your email through an email service provider (ESP), Seed List Spam Testing is our recommended option. The seed test will give us more insight into spam impact of: Email Server Reputation Sender Email Address Sender IP address Email Server Configuration Email Content and Subject Line IP Blocklisting To run a spam … Continue reading “How to Run a Spam Test Via Seed List”

How to Re-Activate Suspended Accounts

Accounts become suspended when we are not able to collect payment for the subscription. You will be notified via email if we are unable to collect payment, and we allow three days to update the payment method before the system reattempts to process your renewal. If at that time the payment does not complete successfully, … Continue reading “How to Re-Activate Suspended Accounts”

How do HTML Size, Image Size, and Pixel Height Impact Previews

Sometimes issues with previews can be explained by the HTML size, image size, or the pixel height for a project. These impact the time it takes for your email to load, and in return Email on Acid is unable to get a true snapshot of your email. You may see distorted images, partial preview returns, … Continue reading “How do HTML Size, Image Size, and Pixel Height Impact Previews”

How to Upload a URL Spreadsheet for Campaign Precheck URL Validation

In Campaign Precheck we provide a tool to check that links in your HTML properly validate. It can read links in your HTML, or links that have been uploaded from a spreadsheet. To check links using a URL spreadsheet: Ensure your Excel sheet is properly formatted: Place “URL” in the header of the column that … Continue reading “How to Upload a URL Spreadsheet for Campaign Precheck URL Validation”

What to do if you forgot your Email on Acid password

If you cannot access your account due to a forgotten password, it is easy to reset following these steps: Go to emailonacid.com, and click on Login. Click on Forgot Password. Enter your email address associated with your Email on Acid account, and click Submit. You will receive an email with a link, click Reset Password … Continue reading “What to do if you forgot your Email on Acid password”

Add User Email Address Already Has an Account

If you are trying to add a user and you see the error message This email address already has an account this means that for one of two reasons, the email address you are trying to add already has an account in the Email on Acid system. Each email can only be used for one … Continue reading “Add User Email Address Already Has an Account”

Campaign Precheck Email Previews

Email Previews give you the ability to see how your email will look to your subscribers on various email clients and devices. To see the previews: Enter the Subject Line & choose your Email Client preference If you want to adjust the clients you are seeing before running the test, click Edit Profile You can … Continue reading “Campaign Precheck Email Previews”

How to Edit User, Reset User Password, or Deactivate User

Managing users is easy through your Email on Acid account. You can reset a user password, edit their profile, or deactivate a user all in one place!  Click on People Locate the user you want to edit, and click any where by their name Click Edit User If you are editing a user, click Edit on any … Continue reading “How to Edit User, Reset User Password, or Deactivate User”

How to Locate or Resend a User Invite

If you setup a new user and they did not receive, or cannot relocate, the invitation you can access this through your account.  Click on People at the top of your page Click on the user that needs the new invite for setup Click on Copy Invitation Link You can now provide this link to the user, and they can … Continue reading “How to Locate or Resend a User Invite”

Commenting and Collaboration

This document will walk through commenting, approval and collaboration functions within Email on Acid’s Campaign Precheck.  These tools allow you to seamlessly work through an email campaign with your team and clients. Once you have logged into your Email on Acid account, open your email project by clicking on Projects on the left-hand navigation menu. … Continue reading “Commenting and Collaboration”

How to Use and Manage Folders

Folders are a great way to organize content, and depending on your account type, organize who can see which content.  Each account type has a different level of folder access, see our pricing to see what level of your account type offers. If your account does not have the tool you need to work with … Continue reading “How to Use and Manage Folders”

Why don’t you offer previews on Chrome and Firefox for Mac?

Although we previously offered email previews on the webmail clients AOL, Gmail, Outlook, and Yahoo on Firefox and Chrome for Mac OSX 10.10, there was no significant difference between these and the same clients and browsers on Windows 7. By retiring these unnecessary previews, we’re able to devote more resources to adding new previews and … Continue reading “Why don’t you offer previews on Chrome and Firefox for Mac?”

Campaign Precheck Blocklisted Domains

Having blocklisted domains in the content of your email can hinder its ability to reach your subscriber’s inbox. Precheck will test each URL in your email across four popular vendors ensuring that your links are clean. If your email passes the domain check you will see a green checkmark that says “Congrats, none of your … Continue reading “Campaign Precheck Blocklisted Domains”

Campaign Precheck Spam Check

It is important to spam check every email due to ever-changing algorithms that may inadvertently cause your messages to hit the spam folder instead of the inbox. Our test looks at the content of your email that may cause spam delivery such as: Blacklisted URLs in the email or its content. Misleading subject lines. Very … Continue reading “Campaign Precheck Spam Check”

Loading your email into Campaign Precheck

Once you’ve logged into Campaign Precheck and created a workflow, you are ready to begin. Watch the following video, or scroll through the document, to learn how to upload your email into Campaign Precheck. From the Email on Acid landing page, navigate to the left side of the screen and click, Campaign Precheck. Select your … Continue reading “Loading your email into Campaign Precheck”

Campaign Precheck: Introduction to Creating a Workflow

Welcome to Campaign Precheck! The first time you log in, you will walk through how to create a custom workflow. View the following video, or scroll through the document, and learn how to create a custom workflow.  Once you have logged into your Email on Acid account, navigate to the left side of the screen … Continue reading “Campaign Precheck: Introduction to Creating a Workflow”