Two-Factor Authentication (2FA)
Two-Factor Authentication is an extra layer of protection used to ensure the security of your Email on Acid account beyond just a username and a password. When you log into the platform, you will receive an authentication code via email from us. If your email address is incorrect in the platform, you may not receive this email accurately and you will be locked out.
To ensure the security of your account and our platform, 2FA is mandatory for all users. Please ensure that the email address associated with your account is reachable.
How 2FA Works
You will receive a One Time Password (OTP) at the email address that we have on file for you The OTP is valid for 10 minutes. If you miss this timeframe, you can click Request Another Code.
Remembering a Device
Once you’ve input your OTP code from your email, you will have the option to click Remember Me. This will remember the device, browser, and IP Address for 30 days. If any of those details change, it will prompt you for a new code.
Session Reset
Inside the Account Settings page in-app, there is a new Session Reset button. This will remove any remembered devices and also clear any active sessions, logging you out.
Please reach out to helpdesk@emailonacid.com for any questions or concerns.
