envelope with plant signifying sustainable email marketing

Sustainable Email Marketing: Is There Such a Thing?

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What happens when you hit send on a new email campaign? Do those emails leave a carbon footprint? Maybe sustainable email marketing is something you’ve never even considered.

It’s easy to tell ourselves that email is environmentally friendly. After all, it means marketers are sending less physical junk mail to people’s homes, which reduces paper waste and saves trees, right?

But the truth is, marketing emails do require the use of energy and fossil fuels. And, it’s possible to waste that energy.

So, is there such a thing as more sustainable email marketing practices? What can we do as marketers to minimize the impact our work has on the environment?

What does the research say?

Every single email we send is stored somewhere in the ‘cloud.’ What is the cloud, in reality? It’s a network of energy-intensive data centers spread around the world, filled with servers, cables, temperature-controlled environments, and lots of other software and hardware.

All the emails in our inboxes are using up space on the servers at these data centers, and the more space that’s needed, the more energy is required to power them. That’s why some suggest deleting emails and cleaning up your inbox as a way to be eco-conscious with digital habits.

A few studies have attempted to quantify how much carbon dioxide a single email produces. Citing 2010 research from Mike Berners-Lee’s book, How Bad Are Bananas?, the BBC says the carbon footprint for a typical, personal email is equivalent to 4g CO2 while a message with a hefty attachment could be equal to 50g CO2. Berners-Lee estimated that emails sent by a typical business person in one year would produce enough energy to drive a car 200 miles.

What is email’s carbon footprint?

email carbon footprint stats
(Credit: Getty Images/Javier Hirschfeld via BBC)

2019 research from OVO Energy of England found unnecessary email responses led to more than 23,000 tons of carbon dioxide emissions in the UK alone. Researchers defined unnecessary emails as super short ones that had no substance, saying things like ‘lol’, ‘received’, or ‘thanks.’

That OVO study received plenty of press as well as criticism. An article in Quartz pointed out the fact that all the infrastructure, including data centers, would be there using energy whether we send ‘thank you’ emails or not. The article also notes that the amount of energy used for email is a fraction of a percent of overall energy use.

The Berners-Lee research that’s often cited around the internet is now 10 years old, and data centers around the world have become more energy-efficient since then. However, some say the environmental impact of email may have increased over the last decade. Charlotte Freitag, an expert who works for Berners-Lee’s consultancy told the BBC:

“We think the footprint per message might be higher today because of the bigger phones people are using.”

What does all this mean for email marketers?

The bottom line is that, while it may be relatively small, email does have an environmental impact.

We can’t control how many emails people store in their inboxes, and we certainly can’t keep them from sending unnecessary messages to friends, family, and colleagues.

However, there are some things email marketers can do in our jobs to be more mindful and responsible while reducing waste. As luck would have it, these practices can also help make your email program stronger.

Five ways to achieve more sustainable email marketing

These five tips are relatively easy to do, and they’re also smart marketing habits.

1. Clean up your email lists

Low open rates and high bounce rates may be a sign that your email marketing could be more sustainable. Sending marketing emails to inactive subscribers and invalid email addresses isn’t just a waste of time, it’s a waste of energy. A reliable list cleansing (aka data scrubbing) service can help with this and so can email verification.

If your open rates are below the industry average, it could be that you’ve got too many people on your list who aren’t interested in what you’re offering. While it’s worth the effort to try and re-engage dormant subscribers, if they don’t respond, you’re better off cutting ties with those contacts. It’s better for the environment too.

Every email you send sits somewhere on a cloud server. If you could reduce your email list from 50,000 to 40,000 with no loss of marketing value, that’s 10,000 fewer emails being sent every time you send to that list. That’s going to add up over time.

Why this is smart email marketing:

Good data hygiene is good for business, too. It will help maintain sender reputation and deliverability rates. It’s smart to conduct list cleanup at least a couple of times a year. Find out more about email list hygiene best practices.

2. Watch your email ‘weight’

The larger your email, the more storage space it requires and the more energy it takes to send and deliver the message. Email marketers usually don’t send attachments, but we do build emails with plenty of code and imagery.

Images and graphics are important to the visual experiences of your emails and they help you stand out. But they’re also what adds the most to an email’s size. The easiest way to reduce email weight is to optimize images by making the file sizes smaller. You can also get rid of bloated code. Mail Designer 365 offers some advice for making HTML adjustments, including the use of padding instead of spacers.

Imagine cutting just 200kb from an email you sent to 50,000 people. That’s 10,000,000 fewer kilobytes of storage.

Why this is smart email marketing:

Reducing email weight means your campaigns load faster, and that improves the user experience for your subscribers. When it comes to email, instant is everything. If readers have to wait for graphics to load, they’ll likely delete it and move to the next one.

Emails that load in a flash are going to get better engagement. Email on Acid’s Image Validation tool makes it easy to optimize every image and graphic.

image optimization in email on acid
Reducing image file size in Campaign Precheck

3. More segmentation, less batch-and-blast marketing

In most cases, the batch-and-blast email is a thing of the past. The name of the game is delivering relevant emails to targeted segments of subscribers. You can segment by demographic, customer behavior, industry, and all sorts of other metrics. With 50,000 subscribers on your list, how much energy could you save if it was segmented properly?

If you’re a fashion brand having a sale on women’s shoes, perhaps only the contacts who’ve shown an interest in purchasing those items need to be emailed. If you’re a SaaS company encouraging customers to upgrade, don’t email those who are already paying for your highest-tiered plan.

It’s simple. It makes sense. It just takes a little work to get everything set up. But it will pay off in the long run, and it reduces wasted energy.

Why this is smart email marketing:

Relevance is the key to engagement. Does this email matter to me? That’s what every person asks themselves every time a campaign lands in their inbox. With segmentation and strategic messaging, your email marketing will be more meaningful and effective. As an added incentive, spam complaints tend to arise when emails are irrelevant.

4. Eliminate unnecessary automations

The following situation has happened to me more than once after using the online food delivery service, EatStreet.

I place an order with a local restaurant. It gets confirmed via email. Then, I get an automated apology email notifying me that my order has been canceled for some reason. Maybe the restaurant closed early or stopped taking online orders that day. But, I’m assured my credit card will be refunded.

A little while later, I get another automated email from EatStreet asking me to rate my experience with that local restaurant … from which I’d received nothing. Then, I get a third email asking me to rate my interaction with customer service, which I didn’t really have.

In my opinion, only two of these four emails were necessary — the initial confirmation and the automated apology for the cancellation. I didn’t respond to the two requests for feedback, and I don’t expect EatStreet learns much from customers who do (at least in these situations).

Are there email sequences like this in your strategy? It’s worth taking a look so you can reduce unnecessary email marketing waste.

Why this is smart email marketing:

In addition to reducing your email program’s carbon footprint, you’ll also avoid the possibility of annoying your customers. Email overload is a real problem. If subscribers view your messages as trivial, they’re more likely to ignore you. Every email should have a purpose.

5. Avoid the ‘oops email’

This is another kind of email that may not be unnecessary but is certainly avoidable. Email marketers use the infamous ‘oops email’ for many reasons. Sometimes there’s incorrect information. Other times offensive language inadvertently slips into the copy. It could also be a broken link, an email sent to the wrong list, or a campaign that rendered incorrectly on certain clients.

While the ‘oops email’ has also been used as a sneaky way to get opens, it’s usually nothing more than an embarrassing follow-up in which we admit to making a mistake. Using an automated email checklist during the pre-deployment process helps make sure your emails are perfect before you hit send.

Fewer emails equal less energy usage, which leads to more sustainable email marketing. There’s really no excuse for emails with avoidable mistakes. They needlessly waste energy. But there is something you can do to prevent that during pre-deployment!

Why this is smart email marketing:

Errors in your emails may damage brand reputation, especially if they happen often. Depending on the mistake and the campaign, emails with errors could easily have a direct impact on sales. The cost of email mistakes is no joke. Avoiding the ‘oops email’ saves energy, but it also saves face as well as time and money.

Does sustainable email marketing matter in the long run?

Sustainable email marketing may be nothing more than a drop in a huge swimming pool full of things we should do for a cleaner, healthier planet. But those drops start to add up, especially when we all do our part.

Recycling lived up to its promise after a few decades, making a significant and positive impact on the environment. And the world came together to help the ozone layer heal. The responsible decisions of one person or company don’t seem like much, but at the risk of sounding cliche, every little bit helps.

Ultimately, we can save the Earth by rethinking the way we live and consume, which includes email marketing practices. The good news is, a more sustainable email marketing program can also be a more effective one.

Don’t guess, test

Email clients are constantly changing, which is why it’s important to test your email every time; what worked yesterday might not work today. Email on Acid offers unlimited email testing in major mailbox providers and the most popular devices. That means you can make sure your email looks good before it hits the inbox. Want to see for yourself? Take advantage of our free, seven-day trial.

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Author: Kasey Steinbrinck

Kasey Steinbrinck is Email on Acid's content marketing manager. He's created lead-generating digital marketing plans for a wide variety of organizations and understands how valuable content fuels a powerful email strategy. Kasey lives in Green Bay, Wisconsin, (Go Packers) with his wife and three out-of-control boys.

Author: Kasey Steinbrinck

Kasey Steinbrinck is Email on Acid's content marketing manager. He's created lead-generating digital marketing plans for a wide variety of organizations and understands how valuable content fuels a powerful email strategy. Kasey lives in Green Bay, Wisconsin, (Go Packers) with his wife and three out-of-control boys.

1 thought on “Sustainable Email Marketing: Is There Such a Thing?”

  1. Awesome post! I had actually been thinking about this a few months ago, I really liked that you included the CO2 info. It makes me happy to know that good email marketing practices like list management are also good for the environment.

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