How do I cancel my subscription?


You can cancel your subscription at any time through your Plan Information page.

  1. Log in to your Email on Acid account
  2. Click your/your user’s name at the top right
  3. From the dropdown list, select ‘Plan Settings’
  4. Under ‘Your Plan Details’ click ‘Cancel Subscription’
  5. You will be taken to the Cancel Subscription page, where we ask for your reason for canceling
  6. 1 month of subscription service will be provided upon cancellation
    • For monthly subscriptions, you will not receive a refund and your service will naturally lapse into suspension at the end of one month
    • For annual subscriptions, you will be provided with a refund less the cost of 1 standard month of service, and provided active testing service for the equivalent of that single month. If you have already exceeded a month of service, your account will be placed into a suspended state immediately
  7. Once canceled your account will still be available to view any available files (Analytics campaigns, Email Editor Projects, and Email/Spam Test records for 90 days from their creation date).

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