How do I cancel my subscription?
You can cancel your subscription at any time through your Plan Information page.
- Log in to your Email on Acid account
- Click your/your user’s name at the top right
- From the dropdown list, select ‘Plan Settings’
- Under ‘Your Plan Details’ click ‘Cancel Subscription’
- You will be taken to the Cancel Subscription page, where we ask for your reason for canceling
- 1 month of subscription service will be provided upon cancellation
- For monthly subscriptions, you will not receive a refund and your service will naturally lapse into suspension at the end of one month
- For annual subscriptions, you will be provided with a refund less the cost of 1 standard month of service, and provided active testing service for the equivalent of that single month. If you have already exceeded a month of service, your account will be placed into a suspended state immediately
- Once canceled, you will have access to your account and any available files (Analytics Campaigns, Email Editor Projects, and Email/Spam Test records) through your paid term. Following this expiry, you will no longer be able to access these artifacts.
