You can cancel your subscription at any time through your Plan Information page.
Log in to your Email on Acid account
Click your/your user’s name at the top right
From the dropdown list, select ‘Plan Settings’
Under ‘Your Plan Details’ click ‘Cancel Subscription’
You will be taken to the Cancel Subscription page, where we ask for your reason for canceling
1 month of subscription service will be provided upon cancellation
For monthly subscriptions, you will not receive a refund and your service will naturally lapse into suspension at the end of one month
For annual subscriptions, you will be provided with a refund less the cost of 1 standard month of service, and provided active testing service for the equivalent of that single month. If you have already exceeded a month of service, your account will be placed into a suspended state immediately
Once canceled, you will have access to your account and any available files (Analytics Campaigns, Email Editor Projects, and Email/Spam Test records) through your paid term. Following this expiry, you will no longer be able to access these artifacts.
You can adjust all of your cookie settings through your browser settings.
Strictly Necessary Cookies
Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.
If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.