Community Forum

Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

Transaction failed


Total Posts:  2
Posted: 12 December 2016 01:42 AM

I keep trying to pay for a new month of subscription but I receive the following error message:
Transaction Failed. Please verify your payment information and try again. (15005)

My payment information must be correct because I didn’t change anything, I just added the card number to make the payment.


Alex Ilhan

Total Posts:  229
Posted: 12 December 2016 06:14 AM
[ # 1 ]

Hi redworksro,

Sorry to hear you’re having issues with making a payment.

Our support team will be able to help you with this issue. If you’d please press ‘Help’ at the top of your screen and then press ‘Support’ you’ll be able to open up a support ticket.

Many thanks,