Community Forum

Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Gifs not rendering correctly on Emailonacid

Giulia

Newbie
Total Posts:  7
Posted: 24 October 2016 07:22 AM

hi there,

I have noticed that your platform doesn’t seem to support gifs https://www.emailonacid.com/app/acidtest/display/summary/iIVifXDMiOz4y0zyaTa9aXTG5Oxsavq0Xa5hZ9RrmUJ97/shared
is it correct? In some emails the graphic looks doubled. Maybe it is because you cannot render gifts?

Thanks,

Giulia


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 24 October 2016 09:00 AM
[ # 1 ]

Giulia,
Thank you for posting!

We do support showing GIFs in all clients that will show them. Because we take a static image, we can’t show the animation of the GIF. I think what you’re seeing in those Android clients is just a screenshot error. Reprocessing may fix that. https://www.emailonacid.com/help-center/article/testing/email-testing/how-do-i-submit-a-retest

Let me know if you have any other questions!