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Tracking links


Total Posts:  2
Posted: 07 September 2016 06:46 AM


I am having tracking issues, we use several tracking methods, one through email on acid, other to Google analytics (client), and the third one is through Datium for official reports. The Datium data is not showing when a client clicks on a link and the Google analytics get cut off. When I submitted the code for tracking I get back a link like the one shown below:

Sample link returned:;=[first][last]&cid=132399

When you click the link the redirect do the following:

By stripping the rest of the Google analytics is affecting the client reporting, and by taking the did, uid, cid from the link will not capture traffic in Datium. Can anyone tell me why this is happening and how I can get all the parameters fixed? Thank you very much in advance for any help or suggestion.


Alex Ilhan

Total Posts:  229
Posted: 08 September 2016 03:56 AM
[ # 1 ]

Hi Blance,

Welcome to the Email on Acid forums!

Could you please confirm how you are generating the tracking links? I’ll have a look into this for you.

Many thanks



Total Posts:  2
Posted: 08 September 2016 09:02 AM
[ # 2 ]

Certainly, I use google url builder tool to build the utm fields, and the did, uid and cid are parameters that I assign on my end and then added them to the url once I have the code completed and all the links build I use email on acid to create the tracking.