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Image is cut in some versions of Outlook


Total Posts:  2
Posted: 30 August 2016 09:51 AM

Hello Guys,
We are starting to understand some issues with the Emails.
We have a piece with some problems in the images in Outlook 2013. One of the image is cut by outlook, you can check the email here:

May you help us to understand what is happening?



Geoff Phillips

Sr. Member
Total Posts:  386
Posted: 30 August 2016 02:06 PM
[ # 1 ]

Welcome to the forum!

I think the issue you’re seeing here is that the email is too tall for Outlook. One image in your email is 2380px tall. Outlook tried to add a “page break” to the email because it renders in Word. When it does that, it may mess up how the image renders.

More on this issue here:

I would suggest that you try splitting up the tall image into a bunch of stacked images and see if that helps.



Total Posts:  2
Posted: 30 August 2016 05:34 PM
[ # 2 ]

Thanks Geoff,
I really appreciate your help! The problem was solved splitting the image as you mention.

We have another issue, in Outlook 2010 we get a blank white screen, you can check it here:

Do you know the cause of it?