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Image is cut in some versions of Outlook

tecnoseguro

Newbie
Total Posts:  2
Posted: 30 August 2016 02:51 AM

Hello Guys,
We are starting to understand some issues with the Emails.
We have a piece with some problems in the images in Outlook 2013. One of the image is cut by outlook, you can check the email here:
https://www.emailonacid.com/app/acidtest/display/result/02ZUK3ixTGbybmaTCVHfCT2qm8vBUmcXMaTqhSfVXqzr2/38/shared/

May you help us to understand what is happening?

Thanks!


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 30 August 2016 07:06 AM
[ # 1 ]

tecnoseguro,
Welcome to the forum!

I think the issue you’re seeing here is that the email is too tall for Outlook. One image in your email is 2380px tall. Outlook tried to add a “page break” to the email because it renders in Word. When it does that, it may mess up how the image renders.

More on this issue here: https://www.emailonacid.com/blog/article/email-development/horizontal_spacing_issues_in_outlook_2007_and_2010

I would suggest that you try splitting up the tall image into a bunch of stacked images and see if that helps.


 

tecnoseguro

Newbie
Total Posts:  2
Posted: 30 August 2016 10:34 AM
[ # 2 ]

Thanks Geoff,
I really appreciate your help! The problem was solved splitting the image as you mention.

We have another issue, in Outlook 2010 we get a blank white screen, you can check it here:
https://www.emailonacid.com/app/acidtest/display/result/02ZUK3ixTGbybmaTCVHfCT2qm8vBUmcXMaTqhSfVXqzr2/16/shared/

Do you know the cause of it?

Thanks!