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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Emails aren’t processing

mmspos

Newbie
Total Posts:  10
Posted: 11 July 2016 11:06 PM

Hey EoA folks,

I am having technical difficulties with some of my email templates. I can submit the generated email template to my gmail and I see the expected results, however if I send them to the EoA auto-process email it just endlessly loads and displays nothing.

https://www.emailonacid.com/app/acidtest/display/summary/Q2NPvbWTtebXlwRjpSrb53TL5I5eDbxx7creQ7ilv4GDF/shared
https://www.emailonacid.com/app/acidtest/display/summary/csOf6SU4n8pu2x9HnIcAgEKBOF9h5D1boqGflCz70KcGp/shared

Can you please look into why these two are taking so long to process.

Cheers,

-jaalders


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 12 July 2016 02:41 AM
[ # 1 ]

jaalders,
I’m sorry about that! We’re looking into the issue now and we’ll get back to you at soon as we know what’s going wrong.


 

mmspos

Newbie
Total Posts:  10
Posted: 12 July 2016 11:16 PM
[ # 2 ]

Hi Geoff,

I am just checking in to see if there has been any progress related to this matter. Our client is getting impatient and saying that Outlook is not rendering properly. I would like to get this issue resolved as soon as possible.

Cheers,

-jaalders


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 13 July 2016 01:53 AM
[ # 3 ]

mmspos,
It looks like you’re trying to test an email with an embedded PDF, is that right?

Testing the email should work if you remove the PDF.

We would like to make sure that our system can handle PDFs, though. Can you attach a copy of your code to this ticket for troubleshooting?