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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

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Email displays off centre on new Samsung S7 email client

momentum

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Newbie
Total Posts:  5
Posted: 14 June 2016 08:35 PM

Hi guys,

My responsive edm here https://www.emailonacid.com/app/acidtest/display/summary/FPA6KYA6UEafotdwtTfcW7THSMKyjbwlRizPQrhqHzsmr/shared is displaying well in all selected clients but my customer is complaining that it is appearing off centre when viewed in the Samsung S7 client (no idea what it is).

See http://prntscr.com/bgijvs

Does anyone have any idea what could be the cause, and could be done about it?

Thanks a lot


 

kmfwerbung

Newbie
Total Posts:  4
Posted: 20 June 2016 07:33 AM
[ # 1 ]

Hi momentum,

Same here. After our client has complained that we bought an S7 and have tested our newsletters within its native email app.

We found that after deactivating “Auto fit content” under “Settings” -> “Email settings” can make emails centred again. This option is enabled by default.

Here’s the screenshot of the “Email settings”:
https://s31.postimg.org/4ekf63rvf/galaxy_s7_email_setting.gif

If this setting option is ON, emails will only be centred WITHOUT using media queries (max-width / max-device-width).

Thus it seems like a bug of the Samsung email app on Galaxy S7.


 

momentum

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Newbie
Total Posts:  5
Posted: 20 June 2016 05:41 PM
[ # 2 ]

Awesome, thanks for that -will advise client, hopefully this is the fix!