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Template after edit not working fine on outlook

faizansattar

Newbie
Total Posts:  4
Posted: 24 February 2016 03:34 PM

Hi

We have worked on your free template downloaded from here
https://www.emailonacid.com/blog/article/email-development/emailology_a_free_responsive_email_template_using_media_queries_-_part_i/

and everything is same just changed text and linked images and added read more buttons and at the end i have added a table for pricing, but when we tested it it was not working fine on outlook, then we contacted mailchimp and they said it is coz of images are getting scaled so we changed the images with the same sizes which were in your template and then we tested that with mailchimp tester for outlook and it was working fine, but when sent a test mail on and checked live in outlook again it was messed up like this http://prntscr.com/a7ga4b

while litmus outlook test show this http://prntscr.com/a7gcpu

Please guide what we are doing wrong, I have attached the file of the code as well.

Waiting for your response

Regards:

File Attachments
final test.html  (File Size: 46KB - Downloads: 238)

 

faizansattar

Newbie
Total Posts:  4
Posted: 24 February 2016 07:23 PM
[ # 1 ]

so what i found is when we load teh mail on first instance the images are marked cross and says to download

2nd is when we decrease the size it get messed up like this http://prntscr.com/a7ofmb


 

Alex Ilhan

Avatar
Administrator
Total Posts:  210
Posted: 24 February 2016 08:12 PM
[ # 2 ]

Hi faizansattar,

Welcome to the forums!

I’m currently looking into this now. Can you please confirm the version of Outlook you are having issues with?

Alex


 

faizansattar

Newbie
Total Posts:  4
Posted: 24 February 2016 08:51 PM
[ # 3 ]

Hi Alex,

Thanks for the reply and being helping hand for me, i am using outlook 2013 and this issue is occurring in all outlooks, when we decrease the zoom the tables get distorted so the content as well, i am talking about this area http://prntscr.com/a7p8w4 i have also added your default template just to confirm that is it my edit issue or something else so when i zoom put your default template it also get distorted when we go below 40%


 

Alex Ilhan

Avatar
Administrator
Total Posts:  210
Posted: 24 February 2016 09:32 PM
[ # 4 ]

Hey faizansattar,

I’d suggest not adjusting the zoom on the email, as Outlook is known to cause issues with that.

I’ve also attached a handy PDF of common Outlook issues and how to fix them that should help you.

If you need anything else let me know!

Thanks
Alex

File Attachments
outlook.pdf  (File Size: 841KB - Downloads: 138)

 

faizansattar

Newbie
Total Posts:  4
Posted: 25 February 2016 01:08 AM
[ # 5 ]

Hi Chris,

Brother but we can not control what user is using and how, i would request you to download my code file and check if there are any issues in the code that why it gets messed when zoomed out can you help me in this regard?