I have a template that I’ve been using for about a year for one of our clients with no issues. Recently, the Helvetica Neue typeface has stopped rendering in some versions of Outlook 10, and is defaulting to Times New Roman. This is the way I’m calling the font: font-family:‘Helvetica Neue’, Helvetica, Arial, sans-serif;
I know that Times New Roman is the default, and I can see that Outlook is ignoring the Helvetica Neue tag and the rest of the font stack. My question are:
• Why is it suddenly doing this, when its been fine for over a year on all devices, and tests fine in Email on Acid and another online testing product?
• Previous tests that that I’ve sent myself and my client, which were rendering fine, are now showing up as Times New Roman in our inboxes.
•Could it be an email server upgrade?
•Could the single quotes be suddenly causing an issue?
I’ve attached a screen cap to show what the issue is.