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Outlook 2010 at 120dpi

MarketVolt

Jr. Member
Total Posts:  39
Posted: 19 February 2016 07:52 AM

I have the VML code to correct scaling but my banner image is still larger than the body tables. Code below.

<!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Strict//EN”
“http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd”>

Image Attachments
1.jpg

 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 19 February 2016 07:58 AM
[ # 1 ]

MarketVolt,
This code isn’t complete. Can you please attach the code as a .html file? With that I’ll look into this for you.

To attach the code, click “Post Reply” and then select the “Choose File” button. Thank you!


 

MarketVolt

Jr. Member
Total Posts:  39
Posted: 19 February 2016 08:00 AM
[ # 2 ]

Here is a doc of all the HTML.

File Attachments
Outlook_dpi_issue.txt  (File Size: 12KB - Downloads: 195)

 

nbdevnick

Newbie
Total Posts:  2
Posted: 22 February 2016 04:36 AM
[ # 3 ]

I am running into the same issue. When my emails are viewed in Outlook 2010 or 2013 at 120 DPI the images do not scale with the rest of the email. I created a simple test using the directions outlined in this blog post.

https://www.emailonacid.com/S=617297435c849dd1f6a87a65f6edf45e9396e8ad/blog/article/email-development/dpi_scaling_in_outlook_2007-2013/

The text and tables scale but the images remain the same size. You can see the results in the Email on Acid preview below. If the images scaled you would not see the black boxes around them.

https://www.emailonacid.com/app/acidtest/display/summary/FVotFFrhCUse2qPiO0abWoKBsRgAaUrBpdRBxrewtmFOJ/shared

I also attached the code I used to run the test. Any help is appreciated.

File Attachments
dpi test.zip  (File Size: 6KB - Downloads: 149)

 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 22 February 2016 05:09 AM
[ # 4 ]

nbdevnick,
Welcome to the forum! I took a look at this issue and it appears to be related to our zip upload process. Your code works just fine, as you can see in this test: https://www.emailonacid.com/app/acidtest/display/summary/FYFlMqKCd1RUG3rQ8iBvijiECtsvW5UqvOVZ75QKuYi3n/shared

I used a URL from a random picture of the correct size, and it scales as expected. I have already created a ticket in our system to have the issue with ZIP uploads fixed. Please let me know if you have any other questions!


 

nbdevnick

Newbie
Total Posts:  2
Posted: 22 February 2016 05:34 AM
[ # 5 ]

Geoff Phillips,
Thanks. That did the trick.


 

MarketVolt

Jr. Member
Total Posts:  39
Posted: 24 February 2016 08:38 AM
[ # 6 ]

Any other ideas for my mailing? I am having the issue again in another layout.

Lori


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 24 February 2016 09:08 AM
[ # 7 ]

MarketVolt,
Can you include your code as a .html file? I’ll take a look at it.


 

MarketVolt

Jr. Member
Total Posts:  39
Posted: 25 February 2016 12:49 AM
[ # 8 ]

It was posted above, but here it is again.

File Attachments
Outlook_dpi_issue.txt  (File Size: 12KB - Downloads: 350)

 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 25 February 2016 03:53 AM
[ # 9 ]

MarketVolt,
Sorry about that, I was confused when you said “in another layout,” I thought you meant different HTML.

To fix this, I followed the directions in https://www.emailonacid.com/blog/article/email-development/dpi_scaling_in_outlook_2007-2013 and added inline styles with PX units to all tables.

You can see the fix working here: https://www.emailonacid.com/app/acidtest/display/summary/3mGc1trX23F26CG5VFQUmoEW085BZEGHeU0wZp3NZu0ga/shared

I have attached the code as well. Let me know if you have any other questions!

File Attachments
Outlook_dpi_issue_EOA.html  (File Size: 12KB - Downloads: 249)