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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Candy-Shop Template

Moore2do

Newbie
Total Posts:  4
Posted: 20 January 2016 05:12 PM

I’m creating an email using EOA’s Candy Shop template, which uses a background image in the body of the email. In testing I noticed that the image does not always display in some email clients. What is the best way to ensure that the background image displays properly? Thanks!


 

Geoff Phillips

Avatar
Moderator
Total Posts:  386
Posted: 21 January 2016 09:58 AM
[ # 1 ]

Moore2do,
Welcome to the forum!

What clients are you seeing problems with the background in? Backgrounds aren’t supported in Android 5.1, but it should work in all other email clients,

Can you share a test showing the issues?
https://www.emailonacid.com/help-center/article/testing/testing-general/how-can-i-share-my-test-results