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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Gmail Inconsistency

gosave

Newbie
Total Posts:  2
Posted: 07 February 2011 09:05 PM

We tested an HTML email template extensively in email on acid.  In viewing it on emailonacid, it worked perfect in all major browsers, mobile, etc.

However, when we really published it, it did not appear the same in Gmail web browser.

To clarify: it appeared fine in emailonacid’s Gmail browser view, but it is not working in the real Gmail.  It has broken up some of the tables and shifted content around the page.

Any thoughts as to differences in the view?  Why is emailonacid not consistent in this instance?


 

Michelle Klann

Avatar
Administrator
Total Posts:  204
Posted: 07 February 2011 09:10 PM
[ # 1 ]

Hi gosave,

When you first ran your Acid Test, did our code validation pick up any critical errors in your HTML?  For example, if you have a stray </div>, that would greatly effect the way your email would render within the Gmail interface. 

The best way for us to look into this issue further is for you to re-run your test from your archive, open the result in Gmail and then use the “Developer Tools” drop down to select “Report a Discrepancy.”  That will not only start up a support ticket but we will also receive the email in question so we can test it before getting back to you.


 

gosave

Newbie
Total Posts:  2
Posted: 07 February 2011 09:56 PM
[ # 2 ]

got it figured out.  thanks!