Community Forum

Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
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es11email

Newbie
Total Posts:  3
Posted: 06 October 2015 04:14 PM

Hi - I am seeing 1-2 horizontal lines through the email renders on Apple Mail 7 & 8, and Outlook 2011. Has this been reported by anyone else?

Thanks


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 06 October 2015 05:06 PM
[ # 1 ]

es11email,
Welcome to the Forum!

Yes, we have seen stitching issues occasionally. Usually these can be resolved by using the “reprocess” button.

Can you share a test with me? I’ll take a look and let you know if it’s our system causing the problem.


 

es11email

Newbie
Total Posts:  3
Posted: 06 October 2015 05:08 PM
[ # 2 ]

 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 06 October 2015 05:24 PM
[ # 3 ]

es11email,
Yes, this is just a bug in our system. It is copying the scrollbar into each section of the screenshot. Sorry about that! I will submit this to be fixed.


 

es11email

Newbie
Total Posts:  3
Posted: 06 October 2015 05:40 PM
[ # 4 ]

Thanks - I appreciate the quick support!


 

down2earth

Newbie
Total Posts:  1
Posted: 07 October 2015 12:34 AM
[ # 5 ]

Yes, I have been seeing this error for months and reprocess does not fix. I just keep seeing it more. Will it be fixed soon?


 

Geoff Phillips

Avatar
Sr. Member
Total Posts:  386
Posted: 07 October 2015 05:17 PM
[ # 6 ]

down2earth,
I’ll have our devs look at it as soon as they can. Sorry for the delay!


 

asanchez

Newbie
Total Posts:  1
Posted: 09 October 2015 05:42 PM
[ # 7 ]

Still seeing a ton is “glitches” - horizontal lines as well as duplication of content on some email clients. I keep running out of my reprocessing options.

https://www.emailonacid.com/app/acidtest/display/summary/G6eFRg6ENJSf2qwfvbRcZp41BKmTNtiOxRUKens4xKLs0/shared


 

Stephen Jesson

Avatar
Jr. Member
Total Posts:  45
Posted: 16 October 2015 01:46 AM
[ # 8 ]

Hi asanchez,

Many thanks for taking the time to report this to us, and as a result, we’ve logged this in our internal system, so as soon as it’s resolved, we’ll be sure to follow up and let you know :)

Thanks again for your patience in the meantime!


 

Stephen Jesson

Avatar
Jr. Member
Total Posts:  45
Posted: 16 October 2015 10:00 PM
[ # 9 ]

Hi es11email, down2earth and asanchez,

Just wanted to follow up and let you know that this issue should be resolved now.

We’ve run tests in Apple Mail 7, Apple Mail 8 and Outlook 2011, and none are displaying the ‘floating’ scrollbar now, so please go ahead and reprocess your tests when you get a chance and let us know how you go : )

Thanks again for your help in resolving this!