Community Forum

Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Emails not getting to dashboard

ubiquitynz

Newbie
Total Posts:  2
Posted: 24 February 2015 07:40 PM

Hi,

I am having with some emails that wont reach the dashboard. I have tried sending them several times at different occasions. I am sending the test via email. Would there be a reason why EOA would block them?


 

Mallory Mongeon

Avatar
Newbie
Total Posts:  3
Posted: 24 February 2015 07:42 PM
[ # 1 ]

Hey there,

I’m sorry to hear that. Would you email support [at] emailonacid.com so we can look into this issue immediately? We can even jump into your account after that and do some tests of our own to check it out. Thanks!


 

ubiquitynz

Newbie
Total Posts:  2
Posted: 24 February 2015 08:13 PM
[ # 2 ]

Hello

All done, I emailed yesterday.

Support Request [General Support] {47992}

Thank you


 

Mallory Mongeon

Avatar
Newbie
Total Posts:  3
Posted: 24 February 2015 09:03 PM
[ # 3 ]

Hey there,

I checked with the support staff and they let me know they have replied back to your request at 1:13pm MDT. I do apologize of there was a delay in responding to your inquiry.  Would you like them to send their response again if you did not receive it? You can also try clearing your cache to see if that helps in regards to seeing your results.

Please let me know if I can offer any further assistance.