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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

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Email client previews not accurate


Total Posts:  8
Posted: 19 December 2012 11:45 PM

Is anyone having this issue? The previews I get when I submit the HTML through Emailonacid are not the same as when I test to my email clients myself. Gmail will typically show breaks in the Emailonacid previews but looks fine when I send to my own Gmail account.

Just now I thought my email looked fine:

But one of my coworkers that I tested to brought my his iPhone 5 and the email was breaking on his screen:

Am I doing something wrong?


John Thies

Total Posts:  59
Posted: 20 December 2012 01:28 AM
[ # 1 ]

Greetings Nicole, thanks for contacting us. I appears that you are running code-based previews for the Browsers. Those are only intended to be used for initial testing. When you are wanting to run a final test we suggest selecting the Browser screenshot results on the Acid Test form. By doing that we provide a screenshot of the email in the actual client across multiple browsers.

As far as the iPhone 5, we current don’t support that device within our test suite. We are looking to add it very soon. Right now we only have the iPhone 4S running iOS versions 5 & 6 available. We take actual screenshots of the emails on the devices so it must be a difference between the iPhone 5 and iPhone 4S.

Please let us know if you have any other questions.

Please let us know if you have any other questions.