I have had this problem in one specific recurring email that we send out monthly. It’s a very tall email (creative PSD is over 2700px tall), so when I was reading this part of the Responsys Email Design and Coding Recommendations, I knew it was related:
“Be careful of very long emails (over 1,800 pixels). Due to Outlook 2007 and 2010Ã¢â‚¬â„¢s dependency on the Word rendering engine and its page-break feature, it will create gaps in sections of the code around the 1,800-pixel mark. Depending on the coding context, the issue can sometimes be resolved, and sometimes not without completely recoding the HTML file from scratch.”
I was wondering what steps you would recommend taking to attempt to resolve this issue. I am trying to get a screencap of one sent to me, and when I get it I will share it.
But I would appreciate any information that anyone has to share.
Thanks in advance!
Edited: I now know the problem is this: http://www.emailonacid.com/S=9969946066b91c5023805a839c7bf031b192949b/blog/details/C13/horizontal_spacing_issues_in_outlook_2007_and_2010/
I’ve tried the fixes I could but nothing worked. The layout HAS to be vertical.