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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Black Boxes in Outlook 2003 Preview

richter7

Newbie
Total Posts:  1
Posted: 10 April 2012 10:55 PM

One of my mailings is showing a large black box on the right-hand side of the message in the Outlook 2003, Live Mail, Outlook Express, and Windows Mail. You can view the test results here:
http://www.emailonacid.com/app/acidtest/viewresult/DXsM4fY2ucsJvAtCpUGiD8iQN46VLfmj1Xx

The Code Analysis of the affected mailers doesn’t return any errors, but there is a “Minor” alert for having Helvetica as the default font. Based on the way the main content table gets mangled, I would guess that there’s an unbalanced table row or table data tag somewhere, but the W3C Validator doesn’t find any such problems. (It does, however, find a good deal of problems, a fair number of which are introduced by our ESP).

Is it possible this a problem with the screen capture?


 

vaimo

Newbie
Total Posts:  2
Posted: 27 March 2015 12:39 PM
[ # 1 ]

I have this issue also, I’m very sceptical that it’s a real issue with the email and not a bug with Email On Acid??

I’m using an email template we have been using for many many years…

Can anyone confirm or deny this is a bug with EOC or email??


 

vaimo

Newbie
Total Posts:  2
Posted: 30 March 2015 05:44 AM
[ # 2 ]

In my case I think I was due to trying to use a retina logo with

<img style="width: 100%;" /> 

Don’t know why this would render a black box in another place but who knows.. Anyway I managed to get the retinan logo working by doing instead

<img style="width: 650px; height: 93px;" width="650" height="93" />