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Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

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Outlook Conditional code showing in Inbox text preview - Samsung Tablet

dcapslock

Newbie
Total Posts:  1
Posted: 17 October 2017 03:38 AM

Hi,

I am developing a template which can be seen at https://www.emailonacid.com/app/acidtest/3i1ePHmMAAAOqod1HcYYw7Nk2wiTwGpRssXLbZnnbqF3W/list. I have asked the Bike North Exec to review and have sent them an email from our server. Once person show the attached as a preview on a Samsung Tablet. You will see some <[endif]> there. However the email itself looks fine.

Any ideas?

Thanks

Darryn

Image Attachments
Screenshot_2017-10-16-15-44-16.jpg

 

Alex Ilhan

Avatar
Administrator
Total Posts:  228
Posted: 18 October 2017 05:05 AM
[ # 1 ]

Hey dcapslock,

Welcome to the EOA forums!

I believe that Samsung devices will show HTML comments (in this case, it’s showing the comments that are MSO conditional codes) when there is not enough text present. I would suggest adding your own preheader. Please see this blog post for how to do that; https://www.emailonacid.com/blog/article/email-development/tips-for-coding-email-preheaders

Hope that helps - Cheers!
Alex