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Outlook Conditional code showing in Inbox text preview - Samsung Tablet


Total Posts:  1
Posted: 17 October 2017 03:38 AM


I am developing a template which can be seen at I have asked the Bike North Exec to review and have sent them an email from our server. Once person show the attached as a preview on a Samsung Tablet. You will see some <[endif]> there. However the email itself looks fine.

Any ideas?



Image Attachments


Alex Ilhan

Total Posts:  229
Posted: 18 October 2017 05:05 AM
[ # 1 ]

Hey dcapslock,

Welcome to the EOA forums!

I believe that Samsung devices will show HTML comments (in this case, it’s showing the comments that are MSO conditional codes) when there is not enough text present. I would suggest adding your own preheader. Please see this blog post for how to do that;

Hope that helps - Cheers!