Community Forum

Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Preview sometimes showing another client’s email preview

distinction

Newbie
Total Posts:  1
Posted: 08 January 2017 08:12 PM

Occasionally a preview will come through that is not from our own company’s testing.

Although amusing, it does mean we have to run test again which can be a bit frustrating.

Is this a common/known error?


 

Alex Ilhan

Avatar
Administrator
Total Posts:  203
Posted: 08 January 2017 10:44 PM
[ # 1 ]

Hi distinction,

Welcome to the Email on Acid forums!

Sorry to hear you’ve had this issue! This does happen every so often, I like to think the elves stitching together your emails get a little confused. In the future, rather than running a whole new test, try reprocessing the individual client which is giving you an issue.

We are always taking steps to ensure that issues like this don’t happen, so I’ll raise this with the team.

Thank you very much!
Alex