The Dust has Settled, But We’re Not Out of the Woods Yet


To provide a recap of yesterday’s events. I want to start out saying once again, we are sorry for the downtime we experienced. We are honored that our customers have come to rely on our service and we take that responsibility very seriously.

For those of you who are not aware, our near perfect, 98% uptime track record came to a screeching halt when our systems went down for just over 40 hours this past weekend. We agree that this type of incident is completely unacceptable.

Yesterday, we posted a blog article keeping our users informed of our progress in getting the site back online. At that time, we were using a backup server to host our content management system. Now that we’ve switched to our production server, that post is no longer viewable. We plan to retrieve it but this is a low priority compared to keeping our site up and getting a backup server in place. In no way are we trying to hide the fact that we were down.

Today, our technicians are still very much entrenched with getting a fresh, new server up and configured. From there, they will be implementing a new infrastructure that will ensure that this never happens again.

During our data recovery process, there might still be some corruption. We are trying to isolate and resolve those problems as they come up. Feel free to post comments to this blog if you notice anything out of the ordinary. We will be sure to respond as quickly as humanly possible.

 

6 thoughts on “The Dust has Settled, But We’re Not Out of the Woods Yet”

  1. Waveq,

    Are you using our sandbox? I just ran a test and the web based email client results came up right away.

    If you are using production credentials for the Widget API, please go ahead email us directly and we will give you more information on how to resolve the issue.

  2. Under Web Select Cross-Browser Screen Captures (Most Accurate Results)

    and then one of the Internet Explorer 8 Windows options

    I haven’t tried other Browser/OS combos

  3. I’m getting stuck on the “Preparing final acid test result”. Have tried clearing my cach, but it doesn’t seem to work anyway. Any solution for the problem?

  4. Sorry to hear about the problems. Technology is wonderful when it works, but unfortunately it doesn’t always work. Hopefully the backups work next time.

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