Community Forum

Over the years we have built up a community of email marketers, coders and designers that live and breathe email.

Use the Email on Acid Forum like your virtual water cooler: Stop by to discuss email code, quirky clients and fixes and post your issues (with an example of the code) for our community to offer its assistance.

 
   
Testing is not accurate for pre tag

ic2k

Newbie
Total Posts:  1
Posted: 06 February 2013 12:43 PM

I’m using the pre tag, and in Email on Acid it’s not preserving double carriage returns, but when sending an actual test to Outlook 2010, it is preserving double carriage returns.


 

Michelle Klann

Avatar
Administrator
Total Posts:  204
Posted: 06 February 2013 10:49 PM
[ # 1 ]

Hello,

We take actual screen captures in Outlook 2010 so your email is rendering exactly as it appears in our version of Outlook. 

Are you sure that your sending service isn’t stripping out your pre tag?  To check, you can right click at the very footer (bottom right) corner of your email in the Outlook inbox and select “View Source.”  That should be the source as it was sent from your ESP.


 

Michelle Klann

Avatar
Administrator
Total Posts:  204
Posted: 06 February 2013 10:55 PM
[ # 2 ]

Actually, sorry I spoke too soon.  I was able to re-create this issue on my end too.  I have created a ticket with my dev team and will report back as soon as I know more.