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Copyright, registration, and trademark symbols are rendered as images in hotmail
Posted: 17 April 2012 12:32 PM   [ Ignore ]  
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My html emails don’t render as before in Hotmail. Copyright, registration, and trademark symbols are rendered as images. I have tried different character encoding but that didn’t help. Any suggestions as to what the solution is would be greatly appreciated.

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Posted: 17 April 2012 12:40 PM   [ Ignore ]   [ # 1 ]  
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Nerkesa,

You know it’s strange, we saw this issue pop up just a few days ago. 

I am running Chrome 18. When I send a registered trademark to Hotmail, I don’t see the large image.

My only guess is that it’s a browser version/Hotmail thing. We take screen captures so I am 100% sure that they are accurate.  I would try to offer a fix but since Chrome is now on version 18, I can’t re-create the issue locally.

We do have plans for releasing an updated version of Chrome here in the next few weeks.

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Posted: 17 April 2012 12:44 PM   [ Ignore ]   [ # 2 ]  
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It looks like others are also experiencing this issue:
Check out this forum post at answers.Microsoft.com.

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Posted: 17 April 2012 01:27 PM   [ Ignore ]   [ # 3 ]  
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Here is a possible fix in the interim:

Add this to your embedded styles:

<style type="text/css">
.
ExternalClass .ecxhm { display:none}
.ExternalClass .ecxhm2 {
    display
inline !important;
    
font-size11px !important;
    
color:#666 !important;
}
</style

Here’s what you’d use in replace of your trademark symbol:

<span class="hm">&trade;</span>
<
sup class="hm2" style="display:none; font-size:0; color:#FFF">TM</sup


And the copyright symbol:

<span class="hm">&copy;</span>
<
span class="hm2" style="display:none; font-size:0; color:#FFF">(c)</span

           
And the registered trademark:

<span class="hm">&reg;</span>
<
span class="hm2" style="display:none; font-size:0; color:#FFF">(R)</span

What happens is the first span is hidden by Hotmail but shows in all other clients. The second span shows in Hotmail only. The size and color hoopla is so that your replacement “(c)” doesn’t show up in Gmail.

You could also just forget about throwing in a replacement for Hotmail and just hide all special characters in that client only.

Here’s another solution:

<style>
.
hmfix img{
    width
:10px !important;
   
height:10px !important;
   
}
</style

...

<span class="hmfix">&copy;</span

Hope this helps!
Miki

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Posted: 17 April 2012 02:38 PM   [ Ignore ]   [ # 4 ]  
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Thank you for this fantastic information.
I will have a chance to test tomorrow to see if it solves the problem. I will keep you posted.

Thanks again

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Posted: 17 April 2012 02:49 PM   [ Ignore ]   [ # 5 ]  
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Sounds good Nerkesa, Just note, I made an update so be sure to check the forum thread first.

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Posted: 17 April 2012 04:49 PM   [ Ignore ]   [ # 6 ]  
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I hope this is just a bug in Hotmail only.

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Posted: 23 April 2012 05:06 PM   [ Ignore ]   [ # 7 ]  
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Hey… we were running tests on this, but couldn’t solve for the color and the line break issues with Hotmail. Did you run this test? Is there an acid test link I could take a look at or did you run a test and see that it worked?

Very interested to know the out come of this.


BTW, it is not a bug. It is here to stay. JOY!

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Posted: 24 April 2012 08:15 AM   [ Ignore ]   [ # 8 ]  
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Hey! Ran a test on this. It works!

You don’t need the color:#FFF;... Font-size:0; is what blocks it from GMAIL.

Still working on the superscript and subscript issues, but this is a great foundation for that!!

Thanks!!!!!

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