Thread

I tried to run a test today, espcially on Outlook 2007. But it always keep saying “still process”. Anyone else has same issue?

You are correct TYiD, we are currently experiencing technical difficulties with Outlook 07 and 2010.  We hope to have those servers back up within the next two hours, we are very sorry for any inconvenience this may have caused.

As soon as we have it back up and running, we will update this forum. 

If you used any test credits during this Outlook outage, you can re-run your test from your archive once we get everything back up and running.

Thanks for your patience everyone!

The Outlook 2007 & 2010 rendering is back on-line. We apologize for the down-time and any inconvenience that it may have caused.

Outlook 2007 testing works now. Thanks for quick fix!

I’m having issues with Outlook 2007 not displaying images?

It’s quite an issue since that is really the only client I need to test at the moment.

Greetings sdwest, our Outlook screen-shot servers are working properly. The best way for us to troubleshoot your issue would be for you to “Report a Discrepancy” after you run a test. While you are previewing the test results there is a “Developer Tools” button on the top right side of the screen. When you click that button there will be a drop-down list, click on the “Report a Discrepancy” link. When you submit the discrepancy form your email HTML will automatically be attached to the request for us to review.

Thanks for using our Acid Test!

Outlook 2010 is acting up again. In the past 24 hours I’ve been testing and have received very sporadic results from 2010. Maybe 1 out of 10.

Greetings Chefgoot, we apologize for the Outlook 2010 results not displaying for you. I just checked our Outlook 2010 screen-shot servers and they are all up and processing emails. How long did you wait for the result? Sometimes it will take a minute or two. What happens if you re-run the test from your Archive? Is the Outlook 2010 result displayed?

OK, it did come up in the last one I did. I had tried previously with other archives and although it would show a green light, when I clicked on it, it would come up with the “Still Processing” message. Thank you for looking into it so quickly.